WHY US

What are the available paper widths and roll diameters?
Standard widths range from 57mm to 80mm, with roll diameters up to 83mm.
Custom sizes are supported for bulk orders.
 

Is your thermal paper compatible with all thermal printers?
Yes, our paper meets universal thermal printing standards. We recommend checking your printer's manual for specific thickness requirements (e.g.,55-60 microns).
 

Are your products RoHS/REACH compliant?
Absolutely. All our thermal papers are certified free from BPA, phenol, and heavy metals, meeting EU and US safety standards.
 

How do you ensure color consistency between batches?
We use AI-powered coating systems and conduct spectrophotometer tests to maintain ΔE<1.5 color deviation.

Is the paper suitable for outdoor POS systems?
Our UV-resistant paper is designed for outdoor receipts, withstanding 72 hours of direct sunlight exposure without fading.

Do you offer grease-resistant paper for restaurant kitchens?
Yes, our oil-proof thermal paper (Grade B+) is ideal for pizza boxes,kitchen order slips, and industrial packaging.

Can you print sequential numbering on the paper?
Yes! We offer pre-printed numbering, barcodes, or QR codes with precision ±0.2mm alignment.

Do you provide split cores for automatic dispensers?
Standard cores are 12.7mm/25.4mm. Split cores (3mm slot) are available upon request at no extra cost. -

How to fix faint printing lines?
① Adjust printer head pressure
② Replace worn-out heads
③ Use our high-sensitivity paper (10% darker coating).

The paper curls after printing – is this normal?
Minor curling occurs due to heat activation. For severe cases, try our anti-curling paper with reinforced base layers.

 

Do you offer free sample testing?
Yes! Request 2-3 free samples via the "Contact Supplier" button. Courier delivery
within 5 working days.

How are rolls packaged to prevent moisture damage?
Each roll is vacuum-sealed in PE film, with desiccant packs and reinforced cartons (IP67 standard). -Sustainability
 

Is your thermal paper recyclable?
Our eco-friendly paper uses biodegradable coatings (SGS-certified) and can be recycled as standard paper waste.
 

Do you have carbon-neutral production options?
Yes! Choose our GreenLine series – 30% recycled fibers, solar-powered manufacturing, and carbon offset certifications.