Troubleshooting

  • Q The paper curls after printing – is this normal?

    A Minor curling occurs due to heat activation. For severe cases, try our anti-curling paper with reinforced base layers.
  • Q How to fix faint printing lines?

    A
    ① Adjust printer head pressure 
    ② Replace worn-out heads 
    ③ Use our high-sensitivity paper (10% darker coating). 
  • Q Why does my thermal paper turn black randomly?

    A This indicates exposure to heat >70°C. Store paper away from radiators, and clean printer heads monthly with isopropyl alcohol.
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